Testimonials
“Your keynote was ‘the best stand-up presentation I have seen in 10 years.’ Don’t change a thing. It’s perfect the way it is.”
Tag Watson, APR LM Past President Canadian Public Relations Society
“…one word… inspirational. We took so much from the Customer Contact Association Convention, to which you were without question the star of the show.”
Peter Sinden, Director of Sales and Service
LV General Insurance
“Dave Carroll is a genius!….His message of what customer service really means is so relevant for the tourism industry and his delivery was tremendous. Even if we didn’t agree with him, his charisma and charm would have won us over in the end. Completely enlightening, completely entertaining!”
John Dicks
Chair, Hospitality Newfoundland and Labrador
“I heard back last week that you were highest rated auditorium speaker in Melbourne. You came in at 4.61 out of 5 for your presentation. Thanks for your partnership with us and glad you were able to be a part of G-Force Melbourne.”
Tim Wade
Director, Event Marketing, Alcatel-Lucent
“Dave was a huge hit with our customers and the media at our client summit…His United Breaks Guitars story really brought home for our audience just how much impact a single consumer can have on a global business today.”
“…In addition to be being a talented artist, Dave is a really down-to-earth, likable guy who is easy to personally connect with. I think it is great that Dave is using his talent and his story to champion the cause of consumers to help us all rid the world of bad customer experiences!”
Jason Mittlestaedt, CMO, RightNow Technologies
“Our company audience of 1200 left our time with Dave Carroll inspired and emotionally driven to tackle the challenges of the coming year. I have never seen a performer capture the hearts and imaginations of our employees like Dave did…when he was done I witnessed the longest standing ovation I had ever seen.”
“We asked Dave to create a song about our mission and the people we serve – he hit a home run – I could scarcely believe my ears as I heard it for the first time. His song touched the hearts of our entire workforce. The impact was huge. The song and his performance are assets we will use for some time to come. It is a privilege to have someone of Dave’s caliber communicating on our behalf with our customers.”
George Heinrichs, President, Intrado Inc.
“We invited Dave to be Keynote speaker at G-Force Prague, our annual User & Partner event, with an audience of 1200 Customer Service professionals from across Europe. His UBG story fitted perfectly with our event theme of ‘Change the Conversation’ and the impact of social media in business today. He was a resounding success and was rewarded with standing ovation, a ‘first’ for any speaker in the 10 year history of this event. Actions speak louder than words! His natural storytelling and performing skills made for a compelling, articulate and sometimes emotional story that had the audience captivated throughout. From an organisers point of view he was a dream to work with. Unpretentious, charming, easy to deal with and most importantly, flexible (we had a very tight schedule to adhere to!). Nothing was too much trouble. He exceeded all expectations and I pity next year’s Keynote speaker – Dave has set the bar real high for 2012!”
Sr. Marketing Manager EMEA – Campaign Management
Enterprise Marketing Group, Alcatel-Lucent, England – June 2011
“When was the last time a speaker picked up the phone and called you to discuss arrangements for their presentation? Dave Carroll does, and simplifies a meeting planner’s life. Dave is thorough and detailed in contracts and requests, quick to respond to questions and easy to work with. When faced with limitations at our evening facility, he accommodated us to ensure a flawless event. We had the pleasure of hearing Dave deliver his “United Breaks Guitars” presentation which our delegates ranked as the number one keynote at this year’s conference. Dave tailored his speech to ensure that our public relations audience felt the impact of his use of social media in a way that was pertinent to them, and he delivered it in an engaging and entertaining manner. That evening, Dave and his band, Sons of Maxwell, performed at a traditional Maritime Kitchen Party for our delegates. The layering of Dave’s address earlier in the day with his entertaining us in the evening reinforced his connection with the audience. Dave’s ratings topped the chart at our conference this year.”
Monica Simmie, Director, Professional Development and Partnerships
Canadian Public Relations Society, Inc.
“I thought you’d like to know that you were the #1 keynote at our conference this year. Delegates rated you as Excellent with a smattering of Very Good. You also pulled in the highest points for evening entertainment with 80% of the party goers saying you and the Sons of Maxwell were Excellent. You really made our event this year and for that, we thank you.”
Monica Simmie, Director, Professional Development and Partnerships
Canadian Public Relations Society, Inc
“Dave Carroll takes his clear, warm and intimate approach to music and applies these attributes as an insightful and engaging speaker. Dave uses his own success as a perfect case study of how to connect with clients and build a brand through the ever-evolving social media landscape. His entertaining presence is complemented by informative approaches and ideas to marketing and client relationships that any organization can apply to successfully reach their own goals.”
Laurier Fecteau – Senior Vice President, Private Business – Medavie Blue Cross
(reflection after Dave’s presentation) “ ’Co-creation.’ Let your audience become performers in your show. More than simply delivering the most polished performance that requires no investment on the audience’s part other than purchase of a ticket or cover charge, Dave seeks to partner with his audiences in the creation of something relevant and worthwhile to them. He looks to create shared experiences at every turn. Dave transforms himself from being a solo artist or even a band member to being an orchestra the moment his audience is creating the experience with him. In doing so, Dave has reached farther and deeper into new markets than he probably imagined possible.”
Renee Lando, Manager, Supply & Quality – Sandvik Coromant
“Thank you on behalf of both our groups that had the pleasure of having you present both your music and your Customer Experience presentation during our meetings this year. As with all of our events, we take a post event survey with all of the participants. You and your presentation had the highest score for the meeting and, not only that, your presentation had one of the highest scores we’ve ever seen with over 82% of the participants scoring your presentation at a 9 or 10. Thank you for two outstanding and valuable presentations.”
JoAnn Mitchell, MBA PMP CMP
Senior Project Leader
Sandvik Coromant USA, Marketing/Communications/Machine Investment
“Dave spoke with a lot of passion and spoke on a level we all live on. It was a great presentation without being a boring presentation, like some speakers can be. He made me feel his passion and how I could use his passion to help me in my business decisions.”
“Loved Dave — down to earth, his story / message relates to everyone. Good entertainer”
“Awesome, what a privilege to incorporate this into our working strategy.”
Sandvik Coromant presentation attendees
“It was an honor to have you speak at Lufthansa’s Customer Service Week 2011. Thank you for taking the time to do this. It was interesting for us to hear about your customer service experience and how social media played such a vital role in the process. Thanks again for providing such an entertaining and informative presentation. I am happy to share with you that you were the highlight of our event.”
Nicola C. Lange
Lufthansa German Airlines
Director Marketing & Customer Relations
The Americas, NYC EA/M
